Accessibility statement
The Internet is currently the largest database for all users, and disabled users in particular. As such, we place great importance on providing equal opportunity for those with disabilities to use the information presented on our site, and to enable a better browsing experience.
We strive to accept that the digital services will be accessible to people with disabilities, and therefore many resources have been invested in the operations of the site for people with disabilities, as much as possible, with the belief that every person deserves to live in equality, dignity, comfort and independence.
Ofran makes every effort and invests many resources in order to provide all its customers with an equal, respectable, accessible and professional service. In accordance with the Law of Equal Rights for Persons with Disabilities 1998-1998 and the regulations established pursuant to it, many efforts and resources are invested in making the necessary accessibility adjustments that will result in a person with a disability being able to receive the services provided to all customers, independently and equally.
We are interested in continuous improvement. If you encounter a difficulty or have a suggestion for improvement, we will be happy to hear from you, please feel free to contact us.
* Please note that we do not have client reception or in-office customer service at the company's office. *
Accessible customer service: You can contact our compliance officer (contact details follow) to request access to information in relevant formats.
The service representatives at our call centers undergo continuous training to provide customers with accessible service through a variety of channels.
Accessible call center: the voice response has been made accessible so that the information is conveyed in clear language and without background music.
Additional means of contact: There are several additional means of contact:
Phone: 03-7951010
Email: [email protected]
Contact via "Contact" on the website (link): www.ofran.co.il/en/contact-us
Human chat on the website during operating hours: www.ofran.co.il
WhatsApp to the number: +972-52-6563891 or by clicking here
Sending a written letter via mail: LYFE Tower B, 3 HaYarkon Street, Bnei Brak, 5120124 (please note that there we do not have client reception or in-office customer service at the company's office).
The accessibility of this website was carried out by the website accessibility company - "EQUALWEB"
EQUALWEB PRO PLAN: Platform-managed Accessibility Statement With Automatic widget for Ofran Services LTD.
EqualWeb Ltd is committed to promoting digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant WCAG 2.1 accessibility standards.
Conformance Status
This website conducted a process to implement an automatic accessibility tool to conform as closely as possible to the standards set by the WCAG 2.0/2.1 at the AA level.
The use of platform-managed accessibility automatic widget accordance with our Terms of Service .
Measures taken to make this website more accessible
Equalweb's automatic accessibility tool implements the following measures to websites on which it is installed:
• Enable keyboard navigation
• Fonts - Ability to increase and decrease the site font, adjust, align etc`
• Change color contrast based on dark background.
• Change color contrast based on a light background.
• Change the Site`s colors.
• Matching and monochrome option for color blind people.
• Change the font for readability.
• Increase the cursor and change its color to black or white.
• Increase the display to 200%.
• Highlight links on the site.
• Highlighting headers on the site.
• Display an alternative description of the images.
• Increase the content chosen by the cursor, showed in a tooltip.
• Describe words by mouse selection.
• Displays the site`s contents in a new window clearly and readable.
• Enables users to type contents using the mouse.
Compatibility with browsers and assistive technology
Our mission goal is to be able to support the widest array of browsers and assistive technologies as possible. We have therefore invested efforts to support popular systems with high market share, including Chrome, Firefox, edge, Opera and Safari VoiceOver on a MAC. We have also addressed JAWS and NVDA assistive technologies for Windows and MAC.
Technical specifications
Accessibility of this website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:
• HTML
• WAI-ARIA
• CSS
• JavaScript
These technologies are relied upon for conformance with the accessibility standards used.
Use of Third-Party Sites & Components
When 3rd party components or websites are used on the website, such as Facebook, Instagram, YouTube, Twitter, chats and others, which are not controlled by us, may present challenges for individuals with disabilities that we are not able to remedy.
Here are samples of Accessibility Policies provided from some 3rd party sites:
Facebook accessibility policy
YouTube accessibility policy
Instagram accessibility
Twitter Accessibility
Accessible Vehicles
If you require an accessible vehicle abroad, you can contact our compliance officer.
It is important to note that we may not be able to find a suitable solution for the required accessibility mechanisms at every destination, since we rely on the available vehicle fleets of the rental companies we work with, but we will do our best to help.
Contact details of a compliance Officer
It is our intention to resolve any complaint to your satisfaction, however, if you have any questions about our accessibility policy, including any requests to exercise your legal rights, please contact our compliance officer:
Phone:03-7951023
Email:[email protected]
Whatsapp:+972-52-6563891 or click here
Sending a written letter via mail: LYFE Tower B, 3 HaYarkon Street, Bnei Brak, 5120124 (please note that there we do not have client reception or in-office customer service at the company's office).
Feedback
Despite our efforts to make this website accessible to as many disabilities as possible, it is possible that some pages or sections on this website have human mistakes, for a variety of reasons. We are dedicated to keep improving the accessibility features and interface of our product.
Noticed something wrong? you are most welcome to reach out to us at [email protected]
Notes, Comments, and Feedback:
Despite our efforts to make this website accessible for as many people as possible, it is possible that some pages or sections on this website have not yet been made fully accessible, for a variety of reasons. We are dedicated to keep improving the accessibility features and interface of our product.
If you have encountered an accessibility-related malfunction or a bug on this website or if you would like to suggest an improvement or a new feature, you are most welcome to reach out to us with this. You can contact us by using the “Feedback” button and filling out the form
To contact Ofran Services LTD. you can contact us by using the “Feedback” button and filling out the form. You may also reach out to us by email at: [email protected]