Q&A

Upon Pick up, You and any additional driver who wishes to register as such, will be required to present the following certificates and documents:

1. The rental voucher.
2. A permanent Israeli driver's license with the driver's name (a plastic license with a photo).
3. International driver's license with the driver's name (note, even in countries that permit driving with an Israeli license, the car supplier may, in his discretion, require that you present an international driver's license, so we recommend that you obtain an international driver's license anyway).
4. An Israeli passport with the driver's name.
5. International credit card, with the driver's name. Please note that credit card PIN number (your secret 4-digit code) is required.
In addition, prior to your arrival for your destination, we recommend catching up on the destination's traffic laws.

When picking up the car, we recommend that you read the terms and conditions of the agreement before signing it. In case you you discover, prior to the signing of the car rental agreement, a discrepancy between the terms and conditions of the deal specified in the voucher and what is stated in the car rental agreement, please let us know.

When picking up the car, it is worth checking that all the required documents are in the rental car, including the car's license, car insurance, emergency telephone information, as well as a warning triangle, emergency kit for fixing a punctured tire until you get to a garage, etc.
Also, make sure that any scratches or damage to the vehicle are marked and listed on your signed rental agreement.

When returning the car, please make sure that it is in the same condition it was when you first picked it up. With a full fuel tank, clean, and without any unreported damages. If the vehicle is not returned in the same condition as it was received, fines and handling fees may be charged by the rental company.

If you are aware of an expected delay on arrival, please immediately update the rental company pickup station (contact details are on the voucher). If you do not update the station, the car will not be saved for you and you might be charged by the rental company for non-arrival fee.

You can also update our office during business hours - by calling 03-7951010 or on our website chat.

Ofran's "excess refund coverage" and " Tires, Windshield and other coverages" provide refunds of the excess amount charged by the car rental supplier, in case of damage or theft of the rental car, subject to the rental agreement terms and conditions, and subject to the Service Agreement you may read here. refund of the deductible in the event of a car rental company overseas, in case of rental or theft damage, subject to the rental company's terms and pledge of obligation to view here.
Once returned home, and charged by the car rental supplier, you can claim the amount charged back from "Shirbit Insurance Company Ltd.", by sending the claim form you found here, along with the required documents.

The refund will be made by "Shirbit Insurance Company Ltd." within 7-14 working days of receiving all the relevant documents and case details, in NIS, and according to the actual amount charged by the rental supplier. The refund amount will not exceed the charged amount and in any case will not exceed €2,000, or €1200 in case of excluded damage.

There could be a several reasons for which you the car rental company can charge you extra:
insurance for additional driver, insurance for young driver, baby or child seat, one way fee, duel tank (usually, with extra fueling fee), car group upgrade made by you, late return of the car, GPS device, ski/winter equipment, insurance for traveling to other countries, excess coverage, toll roads or other government levies, traffic fines (or handling fee), Passenger and Cargo Insurance (PAI) or any other insurance or service you have purchased.
Any addition will be charged including local taxes and compulsory payments.

If the reason for the charge is still unclear, you can of course send us an inquiry.
In order receive request to be handled in the shortest time possible, please include the billing information (amount and billing date), a copy of the car lease and the vehicle rental order number at Ofran / voucher number.

No, even if the car was returned before the rental period ended, you will not be entitled to a refund for the remaining days.

The deposit is automatically released up to one week from the end date of your rental and can be seen in your account 14 business days.

The handling of toll roads in the various destinations can change.
When entering certain countries, such as Austria, Switzerland, Slovenia and Hungary, you must purchase a special sticker called vignette when crossing the border in order to travel on the freeways (motorways). You should be equipped with a sticker even in case you are just passing through these countries.
Note that without an appropriate sticker you will be exposed to high fines.
In other countries such as the US, Italy, France, Norway and more you can pay at the toll booth when entering or exiting the freeways, or purchase a dedicated device that will be placed in the car and it will help pay the fee without having to worry about carrying change or wait in unnecessary queues.
We recommend checking The method of payment in your destination prior to your rental, and also notify us and the rental company in advance if you are planning to departure to other countries with your rental car.

Please note, in many destinations around the world, and especially in Europe enforcement cameras are scattered, and in cases where you have committed a traffic violation and / or entered a restricted area for travel, the rental car will be photographed.

In the event of a recorded traffic violation, the local authority will ask the rental company your name and address to send you a traffic report detailing the payment options.
It is important to know that the rental companies charge a handling fee for sending your details to the relevant authority.

The report can be paid according to the details on the report, usually by bank transfer - in some cases you'll be given the option of payment on an online site.