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Ofran's "excess refund coverage" and " Tires, Windshield and other coverages" provide refunds of the excess amount charged by the car rental supplier, in case of damage or theft of the rental car, subject to the rental agreement terms and conditions, and subject to the Service Agreement you may read here. refund of the deductible in the event of a car rental company overseas, in case of rental or theft damage, subject to the rental company's terms and pledge of obligation to view here.
Once returned home, and charged by the car rental supplier, you can claim the amount charged back from "Shirbit Insurance Company Ltd.", by sending the claim form you found here, along with the required documents.

The refund will be made by "Shirbit Insurance Company Ltd." within 7-14 working days of receiving all the relevant documents and case details, in NIS, and according to the actual amount charged by the rental supplier. The refund amount will not exceed the charged amount and in any case will not exceed €2,000, or €1200 in case of excluded damage.

There could be a several reasons for which you the car rental company can charge you extra:
insurance for additional driver, insurance for young driver, baby or child seat, one way fee, duel tank (usually, with extra fueling fee), car group upgrade made by you, late return of the car, GPS device, ski/winter equipment, insurance for traveling to other countries, excess coverage, toll roads or other government levies, traffic fines (or handling fee), Passenger and Cargo Insurance (PAI) or any other insurance or service you have purchased.
Any addition will be charged including local taxes and compulsory payments.

If the reason for the charge is still unclear, you can of course send us an inquiry.
In order receive request to be handled in the shortest time possible, please include the billing information (amount and billing date), a copy of the car lease and the vehicle rental order number at Ofran / voucher number.

Please note, in many destinations around the world, and especially in Europe enforcement cameras are scattered, and in cases where you have committed a traffic violation and / or entered a restricted area for travel, the rental car will be photographed.

In the event of a recorded traffic violation, the local authority will ask the rental company your name and address to send you a traffic report detailing the payment options.
It is important to know that the rental companies charge a handling fee for sending your details to the relevant authority.

The report can be paid according to the details on the report, usually by bank transfer - in some cases you'll be given the option of payment on an online site.