Ofran's "excess refund coverage" and " Tires, Windshield and other coverages" provide refunds of the excess amount charged by the car rental supplier, in case of damage or theft of the rental car, subject to the rental agreement terms and conditions, and subject to the Service Agreement you may read here. refund of the deductible in the event of a car rental company overseas, in case of rental or theft damage, subject to the rental company's terms and pledge of obligation to view here.
Once returned home, and charged by the car rental supplier, you can claim the amount charged back from "Shirbit Insurance Company Ltd.", by sending the claim form you found here, along with the required documents.
The refund will be made by "Shirbit Insurance Company Ltd." within 7-14 working days of receiving all the relevant documents and case details, in NIS, and according to the actual amount charged by the rental supplier. The refund amount will not exceed the charged amount and in any case will not exceed €2,000, or €1200 in case of excluded damage.